Postage 
All Items will be posted Royal mail via the most appropriate method for your order. Items will be combined for shipping where possible and when paid on one order. If you require urgent delivery there will be a charge (at the current royal mail rate) for next day special delivery and you will be sent an invoice. We despatch with in 1 day of recieving full payment (except weekend/bank holidays) but special and bulk orders may take longer but you will be advised at the time of purchase or enquiry.

Terms and conditions

1. The information contained within this web site and online store are, to the best of our knowledge, correct at the time of publishing. Whilst every effort is made to ensure the prices and sizes are accurate to specification, the Plastic pineapple, reserves the right to change, modify, substitute or remove without notice any information on this site.

2. All goods must be paid for with the order, unless prior arrangements have been made. We reserve the right to refuse delivery if payment is not made. All goods remain the property of theplasticpineapple until payment is made in full.

3.All rights including without limitation copyright, design and trademark rights in the website are owned by theplasticpineapple. The products supplied from this web site are supplied by Theplasticpineapple, trading as theplasticpineapple.co.uk. Admin Office 17 Burma Close, Dersingham,PE31 6YY

4. All orders are dealt with as soon as possible and we aim to despatch within 1 day of receipt of full payment.
However, some special order or bulk requirement items may take longer and you will be advised at the time of  purchase about the time. All offers are subject to stock availability. Any price changes will be notified prior to despatch.

5. All measurements given are approximate, and some items may differ slightly from pictures shown.

6. All orders are subject to acceptance by theplasticpineapple. In the unlikely event that products are unavailable, or where there have been errors in pricing, we may have to decline an order. In this case we will advise you as soon as possible and ask for your instructions. We will not debit your credit card or charge card, or process any other method of payment until an order has been accepted.

7. Neither you nor theplasticpineapple will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, terrorism, strike, lock-out, trade dispute, traffic accident or any act or omission of any government or regulatory authority.

8. This does not affect your statutory rights as a consumer.

9. Orders are not accepted from persons under the age of 18 years old. By placing an order you demonstrate that you are over such an age. Where you place an order and are under that age you are in breach of contract. The holder of the credit or debit card that you use will be fully liable for all sums charged.

10. These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts.

11. Cancellation rights theplasticpineapple operates a 7-day, no-quibble returns policy, as long as the goods are returned to us in the original packaging and in a resaleable condition, we will not refund for items until they are returned to us, proof of posting is not proof of return and you are advised to use royal mail signed for when returning items. No claims will be entertained unless the above conditions are adhered to.
returns procedure, Please notify us by email of the problem and await our response before returning items. Postage is paypable by the customer, except in the case of an incorrect or damaged order being sent out

 All goods should be counted and checked for damages upon receipt, and any shortage or damage should be reported to us by email within 48 hrs of delivery (not including weekends).

12.Complaints procedure All complaints are dealt with equally and fairly. We will respond to all complaints within 72 hours, usually the same day. Where possible we aim to resolve all complaints immediately and at the most within two working days. Any customer details passed to us during this process are kept confidential, and we will keep you fully informed during the complaint process. To contact customer service please write to the address shown in the company page, email us at pineapple4party@aol.com

13. Privacy policy Information is collected through the ordering process, and email enquiries. All information is collected lawfully and in accordance with the Data Protection Act 1998. We will not sell, or give, or otherwise share your details with any third party. The information we collect about you is purely for the purpose of processing your order and providing you with the best possible service. From time to time we may contact you via email regarding new products or special offers if you have not expressly asked us not to contact you. We will never collect sensitive information about you without your consent. The information we will collect in order to process your order will include; your name, address, phone number, email address, credit/debit card details. Cookies are used on this site purely to keep track of your shopping cart once you have selected an item. The information we collect is held as securely as possible on our own independent database so as to ensure that it is virtually impossible for anyone to gain unauthorised access to your personal data. Credit/Debit card numbers are never stored in plain text and never on a shared server or network. This is in accordance with our internal security policy and the law.